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7 Lessons In Crisis Management We Can Learn From Kerala

Uma Sudhir

Uma Sudhir

7 Lessons In Crisis Management We Can Learn From Kerala

Unlike what usually happens during a disaster, the Kerala government has not faced severe criticism for what went wrong on the ground. Popular perception has been that the political class, bureaucracy, civil society and of course the people of Kerala worked well together to overcome the adversity.
 
Here are seven lessons from Kerala on tackling crises:

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This picture of Kerala's finance minister Thomas Isaac holding a rescued baby in his arms on a boat in Alapuzha and another of the collector and sub-collector of Wayanad district unloading rice bags for flood relief showed ministers and bureaucrats were on the ground part of the flood rescue and relief action.
 
 
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Both the ruling party and opposition appeared to work together. Chief Minister Pinarayi Vijayan took along opposition leader Ramesh Chennithala on his aerial tour of affected areas.
 
 
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Chief Minister Pinarayi Vijayan held regular press conference. He was also active on social media, Facebook and Twitter, sharing information and concerns, even to stop rumour-mongering.
 
 
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The bureaucrats and political class worked together. They used administrative machinery and civil society network to ensure speed and effectiveness of crisis response.
 
 
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Kerala's strong culture of local self-governance, devolution of powers and decentralisation ensured decisions could be taken effectively at local level without waiting for orders from the top.
 
 
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The people of Kerala also showed tremendous resilience. Everywhere, they seemed to organise themselves well, without bureaucratic leadership like how we saw first-hand at a collection and distribution centre of relief supplies at Thrissur.
 
 
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Kerala's literacy and awareness ensured the population used social media effectively and responsibly, shutting off those people who were taking the narrative off tangent and making divisive or political remarks in a state that has been largely seen as politically polarised.
 
 

(Uma Sudhir is Executive Editor, NDTV)

 

Disclaimer: The opinions expressed within this article are the personal opinions of the author. The facts and opinions appearing in the article do not reflect the views of NDTV and NDTV does not assume any responsibility or liability for the same.

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Kerala has been hit by the worst floods in a 100 years. The Kerala Government estimates Rs 21,000 crore will be needed to rebuild the state. The funds are required to rebuild hundreds of flooded villages, thousands of damaged and destroyed homes and 10,000 kilometres of ravaged roads.
 
This Onam as Kerala struggles to rebuild after the most devastating floods in a century, NDTV has organised a special telethon to raise funds for Kerala. We have specific goals - to enable the rebuilding of villages in the worst-affected districts and provide immediate assistance in terms of rehabilitation and food kits to people in the worst affected areas . All donations will go directly to our partner NGO Plan India.
 
Our focus will be coverage that makes a difference, stories with a heart, standing by people and making their experience a shared one to effect change.   
 
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Opinion

  • 7 Lessons In Crisis Management We Can Learn From Kerala

    7 Lessons In Crisis Management We Can Learn From KeralaUma Sudhir

    Thursday August 30, 2018

    Unlike what usually happens during a disaster, the Kerala government has not faced severe criticism for what went wrong on the ground. Popular perception has been that the political class, bureaucracy, civil society and of course the people of Kerala worked well together to overcome the adversity.

  • ये नफरत आपको दंगाई बना रही है, हमारी मोहब्बत आपको इंसान बनाएगी

    ये नफरत आपको दंगाई बना रही है, हमारी मोहब्बत आपको इंसान बनाएगीRavish Kumar

    Saturday August 25, 2018

    हम तुम्हारी हर झूठ पर भारी पड़ते हैं, भांडा फोड़ देते हैं और इस तरह आप धीरे-धीरे बदलते चले जाएंगे. नफरतों से सामान्य होना कितना सहज हो चुका है. मैं केरल नहीं गया. जाता तो गलत नहीं होता. उसके बाद भी किसी मदद करने वाले के चेहरे पर मेरा चेहरा लगाकर इस तरह से पेश किया जा रहा है ताकि कम दिमाग के लोग मान बैठे कि केरल जाना या बाढ़ पीड़ितों की मदद करना गलत है. कम दिमाग वालों में ऐसी मूर्खता होगी ही इसी भरोसे धारणा फैक्ट्री से ऐसी सामग्री बनाई जाती है. सोचिए जिसकी जगह मेरा चेहरा लगा है वह कितना अच्छा होगा. अपने कंधे पर एक बच्चे को बिठाकर ले जा रहा है. यह उस बंदे का अपमान है. हम समाज में ऐसे लोगों को तैयार कर रहे हैं जो इस तरह के झांसे में आ रहे हैं.